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Help is at hand

Help is at hand

For the second month the FM Index KPI Survey, compiled by FMJ and Causeway, considers how the help desk is used in various organisations Last month FMJ reported on the ways in which FMs use software and the connectivity of ...

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How important are benchmarking and self assessment for FM suppliers?

How important are benchmarking and self assessment for FM suppliers?

Striving for recognition internally, as well as externally, sets suppliers apart. The desire to continuously improve business standards, customer retention and service offering is central to any core business decision made by facilities suppliers. Nicki Stewart, head of facilities supplies ...

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Why wellbeing makes sense

Why wellbeing makes sense

Christopher Pedersen, managing director of Convini Food Solutions, explains why wellbeing is of ever-growing importance to facilities professionals and how an effective strategy doesn’t have to cost the earth WHY IS WELLBEING NOW HIGH UP ON THE BUSINESS AGENDA? Staff ...

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The effects of the recession on the FM sector

The effects of the recession on the FM sector

The season of Lent is traditionally a time for reflection and preparation, culminating in celebrations on Easter Sunday later this month. Looking back at the performance of the facilities management sector during the recession, what did we do well in ...

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Plugging the gap

Plugging the gap

The plumbing and sanitation systems within a building or facility may be installed out of sight, but they cannot remain out of mind for the facilities manager. Paul Angus, Chartered Institution of Building Services Engineers New South Wales chairman, looks ...

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Don’t spend a penny in your washrooms…

Don’t spend a penny in your washrooms…

There are many ways that facilities managers can cut their washroom costs other than simply buying cheaper products. Charlie Kortens takes a look at the use of consumables and water, and other ways to save money in the washroom environment ...

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FM is top of the class

FM is top of the class

Twenty years ago, facilities management wasn’t a term that would have been used by any school management team. There were of course caretakers, cleaners and dinner ladies all with very distinct roles. The landscape, however, is changing as secondary and ...

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Taking the waters

Taking the waters

In a matter of weeks Welsh Water converted an abandoned call centre into a state-of-the-art water testing facility. Charlie Kortens dives behind the scenes It’s difficult to walk down a high street without spotting a former bank which hasn’t been ...

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What a WASTE

What a WASTE

What’s the most highly-contested change an FM can introduce into a workplace? Not hot-desking, or increasing the staff restaurant prices. Nor day-time cleaning or increased security searches. A straw poll of a group of FMs revealed that removing individual desk ...

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Workplaces failing women: bullying, harassment & poor management

Workplaces failing women: bullying, harassment & poor management

Women feel let down by their employers, both in respect of career development and workplace culture, where bullying and harassment are still rife, new research has revealed. The research found that despite well meaning policies, harassment and bullying is still ...

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