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Amey has introduced a new digital solution to enhance the maintenance of military homes across the UK, significantly reducing carbon emissions.
The team is working with Field force scheduling specialist FLS – FAST LEAN SMART to optimise scheduling for more than 150 operatives servicing over 22,500 homes in Ministry of Defence estates across Central and North regions. These works form part of the Defence Infrastructure Organisation’s Regional Accommodation Maintenance Services contracts which were awarded in 2021 and will begin in April 2022.
According to Amey, the product will provide its best-of-breed real-time scheduling solution to improve the maintenance of Armed Forces homes, including plumbing, electrical works and repair services, with more effective scheduling assisting the company’s climate change targets of reducing carbon emissions by more than 25 per cent over the next five years, aiming to reach Net Zero by 2035.
David Smith, Group Digital Transformation Director – Amey Secure Infrastructure, said: “Working with FLS will help Amey to bring a step change of experience, both for the families receiving our service and for the tradespeople delivering it. It will improve the accuracy and transparency of day-to-day operations and generate additional data to optimise our future service. It brings the added benefit of helping us to reduce average travel time for colleagues, in turn reducing our overall environmental impact.”
Amey is going live with FLS over the next Quarter, including its customer experience self-service portal featuring SMS/email notifications for customers, real-time GPS tracking for operatives and advanced reporting to optimise scheduling.
With FLS’s support, Amey is targeting to improve performance and task completion for operatives by over 20 per cent, aiming to complete more than 62,000 tasks per year.
