ASG appointed for physical security services at Kingston Hospital

Assist Security Group (ASG) has been appointed to deliver physical security services at Kingston Hospital part of the Kingston and Richmond NHS Foundation Trust, marking the first change of security provider at the Trust in nearly 30 years.

The contract, which went live in April 2026, will see ASG deploy a dedicated team of security officers across the hospital site, covering critical areas including the emergency department, maternity wards, and the control room, operating 24 hours a day, seven days a week.

Central to ASG’s service at Kingston will be the rollout of its NHS Security Development Programme.

It is an initiative already delivering measurable results across the company’s other NHS contracts in London and recently won the prestigious Outstanding Training Initiative at this year’s Outstanding Security Performance Awards (February 2026).

The programme develops a collaborative, one-team culture between security officers and clinical staff, and incorporates our award winning One Person, One Voice methodology. This ensures that in sensitive patient interactions, only one member of staff communicates at a time, reducing confusion and the risk of escalation.

Troy Hewitt, CEO of Assist Security Group, said: “Our task is to make a real difference: to the staff who work there every day, to the patients in their care, and to everyone who walks through those doors. We’ve brought new practices and training to Croydon, Epsom, and St Helier NHS, and we’ll do it at Kingston too, working closely with clinical and management teams.”

Paul Grzegorzek, NHS Account Director at ASG, added: “Our security officers working in NHS environments are trained above and beyond industry standards. They’re ready to respond to incidents, but more than that, to prevent them, to build trust with clinical teams, and to be a positive presence on the ward. That’s the culture we bring to Kingston from day one.”