BigChange has launched a series of Analytics Dashboards to display critical business information for FM firms. Big-screen graphs and tables provide an instant view of performance, such as job costs, productivity, customer service, and finance. The dashboards receive live data from across the business, including job updates from field service operatives equipped with mobile devices, giving managers and staff complete visibility of all aspects of the business.
The Dashboards are part of the BigChange job management system which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management and business intelligence. As a cloud-based system, BigChange can be accessed anywhere and the dashboards are ideally suited for display on a large screen in the office.
The current dashboards cover job performance, resource utilisation, customer service, sales, invoices due, quote status and job profitability. Behind the easy-to-view graphs and tables is a comprehensive business information management system that analyses and processes data from across the business.
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