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Chris Hampson has been appointed to the role of Chief Operating Officer (COO) at London-based commercial cleaning specialist Julius Rutherfoord & Co. (JR&Co).
Hampson joins the business with extensive experience in operational leadership, business transformation and commercial performance, having previously held senior leadership roles within large client & consumer-facing, service-driven, organisations, including Compass Group, Premier Foods and P&O Ferries.
In his new role at JR&Co, Hampson will lead the next phase of the company’s operational evolution, with a focus on creating a more proactive, data-informed and scalable approach to service delivery.
The newly created COO role forms part of a wider operational development programme designed to improve consistency, visibility and long-term contract retention across the business.
Chris Jarvis, Managing Director of Julius Rutherfoord, said: “As we continue to grow, we want our service delivery to become even more proactive, consistent and data-informed. Chris brings a really strong blend of operational leadership, commercial thinking and transformation experience, and we believe he is the right person to help us build on the strong foundations already in place.
“One of our key focuses over the coming years is service excellence, making better use of operational data and systems to guide our attention, improve standards and create an even better experience for our clients and teams.”
Hampson said of his new role: “I am excited to be joining Julius Rutherfoord at such an important stage in its development. The business has a strong reputation, a clear identity and a genuine commitment to quality. I am looking forward to working with the team to help further strengthen operational performance, consistency and long-term client value.”
As part of its operational transformation strategy, JR&Co is also developing a new Service Excellence Framework, aimed at standardising service specifications, operational standards, audits and reporting across its portfolio of approximately 300 client sites. The business says the initiative will help create greater visibility across operations and support a more proactive approach to service management by leveraging the investment over the last two years into systems and data infrastructure.
