FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
IMPACTFUL INSIGHTS
Byrne says: “We had data coming through within a matter of days, and a clear plan for future dashboards. We now have clearer insights into the logistics and day-to-day running of our business. It’s enabled our colleagues to be proactive instead of reactive and deliver unique visibility of systems to our clients.”
TCFM can now access up to the minute reports and advanced analytics from their dashboards. “Excel-hell” is a thing of the past – no longer lagging weeks behind the real-world. The reporting capabilities and ease of use of their dashboards have reduced the pressure on their management team. Byrne explains: “They now have instant, accurate data for each of their sites. They are better prepared for future challenges as they can accurately track their workforce, wages, training and KPIs.”
Thanks to advanced analytics, TCFM are better able to understand their business needs. With an instant overview of actual on-site colleagues, they can predict their workforce needs more accurately, understand gaps in their rotas and better utilise their own team – reducing their need for short-term agency staff.
Their insight has given them a huge advantage over their competitors, and new clients have been impressed with their technological offering. “The transparency and insight we can give them has helped us to become their trusted partner of choice and has changed their view of facilities management,” says Byrne.
COVID-19
No one predicted a global pandemic to throw a spanner in the works, and the industry has been hit hard by multiple lockdowns. Managing a business with hundreds of employees has been challenging: tracking furlough, isolations, testing and case numbers.
With colleagues furloughed and isolated across the country, TCFM required rapid analysis capabilities for their own business and their clients. With Datore’s continued support, they were able to implement dashboards that enabled their colleagues to manage their workforce, such that COVID-19 didn’t impact their day-to-day running. TCFM have emerged unscathed – with a deeper understanding of their business.
BUSINESS INTELLIGENCE AND THE FUTURE OF FM
TCFM implemented 40 dashboards over five months – from client reporting tools to HR, training and education. To date, Datore has analysed over 700 million rows of data on their behalf. They use advanced analytics to make predictions and draw correlations to enable good business decision making. For example, is there a correlation between workforce health and safety training and the number of incidents reported?
“Our opportunities are boundless,” says Byrne. “We now have better dashboards than we could ever have imagined. Who knows where we will be in a year, but thanks to Sisense and Datore, we will be ahead of an ever-changing market with intelligent technology predicting the future.”
Despite the skepticism of business leaders, there is no doubt that organisations will need to adapt and implement new technologies as data complexity and demand increases. Facilities management is no exception, and businesses will need to improve their systems if they hope to keep up with the evolving marketplace.
