FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
ISS UK and Ireland has been awarded a two-year facilities management contract extension with Warwick Hospital.
The renewed contract, valued at £7.8million, continues a a prosperous five-year relationship and will see ISS delivering cleaning, catering, workplace and technology, portering and security services.
This latest service agreement supports the hospital’s innovation strategy, implementing unique new solutions which future-proof its technologies and uphold Warwick’s proactive, patient-first reputation.
ISS is now working towards a 24/7 service across the hospital’s labour suites, which are to be upgraded with new catering facilities and offerings. Meanwhile a unit of ‘cobots’ is to be deployed to assist placemakers in large-scale cleaning operations.
Donna Brown, Managing Director of Healthcare at ISS said: “Our relationship with Warwick Hospital continues to flourish, and this latest contract is testament to just how much both they and ISS have achieved together. In elaborating upon the hospital’s forward-facing strategy, we have a remarkable opportunity to demonstrate us both as innovators in the medical and facilities management fields. Our placemakers have gone above and beyond to make this relationship prosperous, and to see them so engaged in this enterprising project has been exceptionally rewarding for all.”
The shared strategy of ISS and Warwick Hospital is to rethink and refine hospital management, implementing modern technologies and contemporary design to serve both staff and patients seamlessly.
Mark Rowlands, General Manager Hotel Services at South Warwickshire University NHS Foundation Trust commented: “South Warwickshire University NHS Foundation Trust welcome the opportunity to continue working with ISS following discussions to extend our current Soft FM contract under the terms of that agreement for a further two years.
“Over the past five years and certainly throughout the pandemic, ISS and the onsite team have really stepped up and faced many challenges to ensure that the services they provide are of the highest quality. The next two years will be an exciting time as we see several innovative ideas as part of the extension coming to fruition. I look forward to continuing our successful partnership.”
Warwick Hospital is managed by the South Warwickshire University NHS Foundation Trust.
According to Pitney Bowes Parcel Shipping Index, worldwide parcel volume is likely to double in the next five years, with the UK showing the highest increase in carrier revenue of all 13 countries in the Index.
Alongside a huge uptake in the volume of parcel volume and spend, post pandemic, the adoption of hybrid working patterns means that FMs need to find ways to enable staff to book / host collaborative meetings in available workspaces and to find desk, office and parking spaces by utilising automation and data capture to enable site governance.
Yet a recent survey by FMJ in partnership with Pitney Bowes found that 20 per cent of recipients are still using manual paper-based visitor systems, which doesn’t fit with their top priority – to maintain a safe and operational environment.
This overwhelming reliance on paper-based systems is causing many respondents bottlenecks, resulting in a lack of efficiently in logging and tracking packages and people coming into the organisation.
In this webinar, Gary Abbott Director of Business Development and Stuart Bushaway, Head of Dealers Operations and FM Relationships at Pitney Bowes will outline the main findings of the two surveys and what this could mean for FMs. This will be followed by a discussion, chaired by FMJ Editor Sara Bean comprising Wayne Young – Facilities Manager, Just Eat Takeaway.com & Simi Gandhi-Whitaker, Strategic Technology Director, Connected Workspace, Mitie.
Register for the webinar here.
