FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Incentive FM, a division of global facilities management service provider Atalian Servest, has won Customer Services Team of the Year with The Mall at Cribbs Causeway in Bristol, and Security Team of the Year with Beaumont Shopping Centre in Leicester at the 2022 SCEPTRE Awards.
The awards, which were held at The Hilton London Bankside, recognise the best practice and the best people in the shopping centre industry.
The Customer Services Team of the Year Award recognises best practice by a customer-facing team employed in a retail destination. The team at The Mall at Cribbs Causeway were awarded for improving customer service initiatives within the centre including helping customers during the cost-of-living crisis through offering free sanitary or baby care products, undertaking CSR events to donate to local charitable causes and integrating Customer Engagement Hosts to build closer relationships with visitors.
The Security Team of the Year Award recognises best practice in shopping centre security. The team at Beaumont Shopping Centre was recognised for helping reduce anti-social behaviour by 90 per cent, loss prevention improving with a 75 per cent increase in the return of retailers goods and having a 97 per cent staff retention rate across 2021/22.
In addition to the two wins, Incentive FM was awarded ‘Highly Commended’ in the Customer Services Team of the Year category with Crystal Peaks Shopping Centre in Sheffield and Security Team of the Year with The Mall at Cribbs Causeway.
Bruce McDonnell, Managing Director at Incentive FM, said: “We are thrilled to be winners of two prestigious SCEPTRE Awards. It is a real testament to all the hard work and dedication of our Incentive FM colleagues working within retail destinations across the UK. It also underscores our excellent capabilities as a leading facilities management provider in the retail sector and the special partnerships we forge with our customers.”
According to Pitney Bowes Parcel Shipping Index, worldwide parcel volume is likely to double in the next five years, with the UK showing the highest increase in carrier revenue of all 13 countries in the Index.
Alongside a huge uptake in the volume of parcel volume and spend, post pandemic, the adoption of hybrid working patterns means that FMs need to find ways to enable staff to book / host collaborative meetings in available workspaces and to find desk, office and parking spaces by utilising automation and data capture to enable site governance.
Yet a recent survey by FMJ in partnership with Pitney Bowes found that 20 per cent of recipients are still using manual paper-based visitor systems, which doesn’t fit with their top priority – to maintain a safe and operational environment.
This overwhelming reliance on paper-based systems is causing many respondents bottlenecks, resulting in a lack of efficiently in logging and tracking packages and people coming into the organisation.
In this webinar, Gary Abbott Director of Business Development and Stuart Bushaway, Head of Dealers Operations and FM Relationships at Pitney Bowes will outline the main findings of the two surveys and what this could mean for FMs. This will be followed by a discussion, chaired by FMJ Editor Sara Bean comprising Wayne Young – Facilities Manager, Just Eat Takeaway.com & Simi Gandhi-Whitaker, Strategic Technology Director, Connected Workspace, Mitie.
Register for the webinar here.
