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ISS has strengthened its partnership with the Fulham Road Collaborative (FRC) comprising of Chelsea and Westminster Hospital NHS Foundation Trust and The Royal Marsden NHS Foundation Trust.
Under the new five-year contract, which has an option to extend for a further five years, ISS will deliver a broad range of integrated services across three major hospital sites. These include the Chelsea and Westminster site, which is rated ‘Outstanding’ by the Care Quality Commission (CQC) – the independent regulator of health and social care services in England – as well as The Royal Marsden, a world-leading specialist cancer centre.
The services include cleaning, security, portering, patient catering, retail catering, waste management, reception, private patient services, and linen and laundry services.
Scott Davies, CEO of ISS UK & Ireland said: “We’re delighted to strengthen this valued partnership further, built on a shared ambition to push the boundaries of innovation, collaborative thinking and continuous improvement. With the expansion of our delivery of private patient services at The Royal Marsden and the retention of Chelsea and Westminster, we have developed a hospitality-led offer with hotel-comparable, five-star standards – including enhanced menus, virtual concierge technology to support seamless patient engagement, a chef academy, and specialist front-of-house training. Together, we’re creating a partnership that can become a blueprint for healthcare service excellence for years to come.”
The expanded scope of the contract has an annual value of approximately DKK 100 million (£11.6 million). It will take effect in Q2 2026.
