FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
NHS Property Services (NHSPS) has appointed Jackie Ducker to the role of Chief Customer Officer (CCO), where she will bring her expertise in in customer experience and strategic relationship management to deliver the business’ customer strategy.
Joining the NHSPS Executive Board in May 2023 from Construction Industry Training Board (CITB) – where she held the position of Executive Director for Customer and Product – Ducker brings significant executive level expertise in building key customer relationships, business growth and improvement, as well as extensive leadership in customer experience.
A specialist in the construction and property industry, Ducker also has experience in facilities management and delivery for organisations including including Connaught, Ordnance Survey, and Kier Group plc, working with many high-profile customers including HS2.
Speaking about her new role, Ducker said: “I am delighted to join the executive leadership team at an exciting time for NHS Property Services, which celebrates its 10th anniversary this year.
“NHS Property Services is a values-driven organisation with a clear purpose to enable excellent patient care. For me the NHS is the ultimate force for good, so I am incredibly proud to play my part in ensuring that we put customers at the heart of everything we do.
“We are working closely with customers and partners across the NHS to unlock more value for the NHS, and I am looking forward to supporting our frontline colleagues to ensure they are engaged and enabled to deliver excellence, and focus on what matters most to our customers.”
Martin Steele, Chief Executive Officer for NHSPS, commented: “We are delighted to announce Jackie’s appointment to the role of Chief Customer Officer for NHS Property Services. Her appointment is another vital step in our transformation and will play a key role in continuing to put the customer at the heart of our business, providing excellent service, engaging with our key customers, and delivering our strategy.
“Jackie has deep expertise in customer experience and developing customer relationships in executive roles across a number of high profile and successful organisations and we look forward to benefiting from her skills, leadership and experience.”
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