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Customer Engagement

Eurest takes customer experience to the next level

The national contract caterer, which is part of Compass B&I, has commenced a journey to embed a new Customer Promise in the business, designed to set standards, inspire loyalty and be part of its DNA to put the customer first. ...

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NHS Property Services welcomes new CCO  

NHS Property Services (NHSPS) has appointed Jackie Ducker to the role of Chief Customer Officer (CCO), where she will bring her expertise in in customer experience and strategic relationship management to deliver the business’ customer strategy.   Joining the NHSPS Executive Board ...

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Gravity Business Solutions unveils new Client Experience Management Software

Newly launched; Gravity Workplace optimises Workplace Processes to create a consistently positive Customer Experience, key to creating long term customer loyalty and financial growth. Gravity Workplace is a CXMS (Customer Experience Management System) uniquely founded upon a combination of CRM ...

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It’s time to give calls the attention they deserve

Amid ongoing technological change and the global upheaval brought about by Covid, one tool has proven itself to be a stalwart in the world of communications – the phone. According to new research from Moneypenny and Censuswide, when it comes ...

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Corps commits to the new Living Wage and unveils new customer support campaign to help with rising costs

Corps Security has announced that it will remain committed to paying its staff and encouraging customers to pay the Living Wage following the news that the real Living Wage will increase by a record 10.9 per cent to £10.90 (£11.95 ...

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New survey shows the UK regions most resistant to communications technology

Despite great strides being made by companies using a range of digital technology to handle customer communications, a new survey by outsourced communications provider Moneypenny, shows that people in certain regions of the UK are more reluctant to engage with ...

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New guide reveals secret to improving empathy in customer care

A guide has been launched to help businesses put empathy at the heart of customer care practices and ensure that clients and customers benefit from the power of human connection. Leading outsourced communications provider Moneypenny has compiled the free guide ...

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Last-mile customer engagement isn’t out of reach

“Customer engagement” has become a buzzword in the facilities management sector. Typically, it’s talked about as something radical and transformative – which can make it sound expensive, intimidating and overwhelming. While customer engagement can be transformative for service providers, it ...

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