Customer Engagement

Despite great strides being made by companies using a range of digital technology to handle customer communications, a new survey by outsourced communications provider Moneypenny, shows that people in certain regions of the UK are more reluctant to engage with ...

A guide has been launched to help businesses put empathy at the heart of customer care practices and ensure that clients and customers benefit from the power of human connection. Leading outsourced communications provider Moneypenny has compiled the free guide ...

“Customer engagement” has become a buzzword in the facilities management sector. Typically, it’s talked about as something radical and transformative – which can make it sound expensive, intimidating and overwhelming. While customer engagement can be transformative for service providers, it ...