Portico mobilises multi-site deal with JLL PAM

The tailored guest services specialist has mobilised a five-year, multi-site front-of-house services contract with JLL Property Asset Management (PAM).

Last month Portico mobilised services at 49 JLL sites in London and over 20 sites across the UK, including Bristol and Manchester, Scotland and Wales. This mobilisation aligns with Portico’s aim to bolster its presence in major cities and welcomes 120 new Portico colleagues to the business.

Under the terms of the contract, Portico is providing front-of-house guest services including reception provision, events, and building activations to create communities and encourage office occupancy.

JLL has chosen to outsource its guest services to Portico to provide impeccable service and utilise Portico’s value adds including its award-winning training academy and proven ability to activate building community spaces and improve service delivery.

Oliver Hiner, Director of Operations at Portico said: “We are extremely excited to be working with JLL PAM in this capacity. Providing offices and communal building spaces with life and community spirit is what we do best at Portico. This continues to be in high demand as our clients look for new ways to attract their workforce back to the office. We have fantastic teams positioned at these newly mobilised sites who are already making an impact and we look forward to further building upon this.”

Richard Curnow, Head of Partner Performance & Optimisation – Property & Asset Management, JLL said: “JLL was looking for a service partner who could not only look after our clients and occupiers, but who has the ability to further enhance the visitor experience when they are using the spaces. We are really excited to have appointed Portico to provide these excellent guest services to our managed properties.”