FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Securitas UK is celebrating the 10th anniversary of its STARS programme, marking a decade of innovation in front‑of‑house security and service delivery.
Launched in 2016, STARS has grown from a small initiative into a global service operating across 27 countries. Today, the programme supports 89 clients worldwide and is delivered by more than 900 trained professionals, with support from over 20 global trainers.
The milestone highlights Securitas UK’s continued commitment to raising standards in front‑of‑house services; combining reception excellence with a visible, professional security presence. In a massive contrast to the industry standard, 60 per cent of STARS employees are female – a statistic usually representing 12 per cent when compared with men.
STARS are SIA-licensed with training built on customer service excellence. Transferrable topics that relate to all industries include guest profiling, access control, counter-terrorism awareness, fire safety, and bomb threat protocols. Every year those on the programme must complete an annual refresher course to maintain STARS status. Emergency first aid and fire marshalling are further modules delivered plus inclusive-specific themes like neurodiversity and deaf and disability awareness and working therapy dogs.
The programme has also adapted to global challenges and changing client needs which involved transitioning to a combination of e-learning and virtual training alongside on-site mentoring. This helped STARS to grow without compromising the high standards and intensive engagement associated with them. In recent years, training modules adapted to better support inclusive and accessible workplaces, with content focusing on neurodiversity, accessibility and inclusive customer service.
Developed by Jacey Bloomberg, now Director of STARS, the programme was created to address the changing role of reception and front‑of‑house teams, blending customer experience with proactive discreet security-enhanced site protection.
“What began as an idea is now a globally recognised service delivering real value for both our clients and our people,” said Bloomberg. “We are incredibly proud of how far the programme has come and excited about the future.”
Since launching, STARS have expanded rapidly, supporting global organisation across a wide range of sectors including corporate, finance and technology. Other customer-facing markets in the pharmaceutical, defence, aviation, and healthcare sectors are also actively serviced by Securitas STARS. This growth has been driven by a strong focus on training, consistency and service quality, becoming a comprehensive programme.
Bloomberg explained why STARS represents the very best of Securitas, she said: “It is people-focused, innovative and built on a commitment to excellence. Its development over the past decade reflects the trust our clients place in the service and strength of the model itself.”
Off the back of the success of Corporate STARS, Securitas has now developed Data Centre STARS and SOC (Security Operations Centre) STARS.
FMJ and Watco Webinar: Meeting compliance in a new culture of accountability
From January 2026, the Building Safety Regulator (BSR) formally separated from the Health and Safety Executive (HSE). Created under the Building Safety Act 2022 in response to the Grenfell Tower tragedy, the BSR is designed to raise safety standards across the built environment and introduce a stronger culture of accountability, transparency, and proactive risk management.
This shift places facilities managers in a more strategic safety assurance role – far beyond routine maintenance.
FMJ and Watco are hosting a webinar on 22 April at 11:00am to explore what this new regulatory landscape means for FMs. To register for the webinar click here.
Can’t make it no problem…
Simply register above and after the webinar has been broadcast, we will send you a link to watch the recording.
