The specialist service provider for tailored guest experiences has appointed Rachel Nolan as Operations Manager to help on-site teams to grow and develop, as well as support Portico’s guest services teams to deliver the best guest experience.
Nolan brings years of experience in guest services having previously worked in corporate luxury reception services for organisations including Taj Hotels London and Rubens at the Palace. Most recently she also gained experience as Client Services Manager for Acuity Services. Nolan also has a degree in Business and Hospitality Management, and qualifications in Digital Marketing and IOSH Managing Safely certification.
Hanna Barrett, Director of Operations at Portico, added: “We are really pleased to be welcoming Rachel to the Portico team. Her industry expertise and appreciation of our values will make her an incredibly valuable addition. We’re excited to see Rachel take on the management of the on-site teams and now, as the world returns to normal, use her knowledge and experience to deliver quality service standards and help us progress on this path to excellence.”
This webinar will look at how outsourcing is a cost-effective and highly relevant strategy to not only counter the race for talent, but to build greater agility, expertise, infrastructure and resource into business. In particular it will acknowledge the operational challenges facing FMs as the UK starts its return to the workplace.
To register for the webinar click here.