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Tag Archives: contract retention

Wilson Vale lands major contract retentions

Wilson Vale has retained over £1.7 million worth of business with a number of key clients over the last three months. The independent caterer has been awarded an additional five-year contract with Tarmac across three sites, including its corporate headquarters ...

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Sodexo announces record results in the UK & Ireland

Sodexo has seen a record year of trading in the UK and Ireland, with revenues increasing by 9.6 per cent to €2 billion, according to the company’s full year results for the fiscal year ending 31 August 2016. Organic growth in the UK and ...

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Keep calm and retain business

Every FM business faces the challenge of winning new business, but winning new clients can put existing business at risk. Pippa Jukes, director of sales for contract cleaners Nviro, analyses the processes that need to be put in place to ...

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Building the customer’s trust

The key to exceptional service delivery is to develop a clear understanding of your customers. Andrew Shaw, managing director of consulting firm Business Services Growth (BSG), describes what service providers need to do to better understand their clients’ needs, improve ...

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