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Cardo has retained its contract with Dacorum Borough Council for the delivery of repairs and maintenance services across the council’s housing stock.
The new five-year contract, which commenced yesterday (1 July), follows a competitive selection process and builds on three years of partnership between Cardo and the council, during which the repairs service has been strengthened through close collaboration with tenants and leaseholders.
The new contract will introduce a range of service improvements designed around resident feedback, including live appointment tracking and better visibility for tenants of their Cardo operative’s arrival time, along with the operative’s name and photograph for added reassurance.
Enhanced IT systems will also support more accurate repair diagnosis, helping to increase first-time fix rates and reduce the need for repeat visits, while tenants will receive clearer, more detailed appointment information.
Beyond the repairs service itself, the contract will deliver wider community benefits, including local employment opportunities, apprenticeships, training programmes and social value initiatives across the borough.
Liam Bevan, CEO of Cardo Group, said: “This reappointment reflects three years of hard work and trust between Cardo and Dacorum Borough Council and we’re incredibly proud of what that partnership has achieved together. It’s a strong endorsement of the quality and consistency our team delivers day in, day out.
“We’re looking forward to building on this foundation – investing further in local apprenticeships, supporting community projects, and continuing to deliver the standard of service Dacorum’s residents expect and deserve.”
Councillor Simy Dhyani, Portfolio Holder for Housing and Property Services and Deputy Leader, said: “Our priority is making sure residents live in safe, comfortable, and well-maintained homes. The new contract demonstrates our commitment to delivering high-quality repairs and maintenance services for our residents.
“By building on the improvements already achieved and introducing new technology and greater transparency, we are ensuring tenants get a more responsive, reliable and customer-focused service. We look forward to continuing our partnership to make a real difference for our residents.”
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