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Tag Archives: Localz

2022 customer communication trends facilities managers should know

Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

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2022 customer communication trends facilities managers should know

Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

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Last-mile customer engagement isn’t out of reach

“Customer engagement” has become a buzzword in the facilities management sector. Typically, it’s talked about as something radical and transformative – which can make it sound expensive, intimidating and overwhelming. While customer engagement can be transformative for service providers, it ...

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Customer communication: The key to appointment success

At the best of times, waiting for a repair visit is unpleasant for customers. But now, the normal discomfort around service appointments is compounded by health and safety fears. This can lead to no-access visits, increased call centre contacts, and ...

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