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Communications

Call changes

Since the start of 2020, the nation’s phone behaviours have changed dramatically. This presents a new set of considerations for FMs resourcing call handling and devising strategies to manage inbound calls, says Jess Pritchard, Head of Corporate Sector at Moneypenny ...

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Workplace communication: Two-thirds of employees don’t know how, when and where they’re supposed to work

A survey of 2,000 employees has revealed that over half (53 per cent) do not describe their employer as a good communicator, and 70 per cent cannot agree that their employer is clear about the company’s work policy now that ...

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Is it time to ditch the work phone? Second handsets produce 776k tons of CO2e per year

UK businesses could reduce their carbon footprint by over 776,000 tons per year, by making one simple change to their comms policy, finds new research carried out by YourBusinessNumber. It’s estimated that 38 per cent of UK workers are provided ...

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2N upgrades answering unit into a surveillance device and home automation control panel

2N® Indoor View answering unit enhanced with video surveillance The ability to send HTTP commands has brought the answering unit into the heart of the smart home The enhancements are a response to calls from residents in luxury properties for greater security ...

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Baldwin Boxall celebrates 40 years at Firex and announces seven year warranty gift!

Since its formation in 1982, the Baldwin Boxall brand has become a steadfast symbol of reliability and quality. Celebrating 40 years the company has announced the introduction of a seven-year warranty on all its own manufactured products purchased on or after 17th May 2022. The ...

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CSE Chatterbox (formerly Chatterbox Ltd) turns 30!

Leading British two-way radio systems provider celebrated 30 years in business on Wednesday 18th May 2022. Gary Leatherby, Founder and Managing Director of Chatterbox Ltd, and his wife Deana started the two-way radio business 30 years ago from the garage ...

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New guide reveals secret to improving empathy in customer care

A guide has been launched to help businesses put empathy at the heart of customer care practices and ensure that clients and customers benefit from the power of human connection. Leading outsourced communications provider Moneypenny has compiled the free guide ...

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Repairs and Service Appointments Survey 2022

As the economy opens up, facilities management providers are doing their best to deal with the backlog of service and repair appointments whilst continuing to carry out day-to-day operations. Missed appointments not only lead to frustration on the part of ...

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Moneypenny launches Microsoft Teams call integration to transform business communications

Leading outsourced communications provider, Moneypenny, has launched a world-first integration with Microsoft Teams to minimise interruptions for time-poor businesses, improve clients’ call experience and support new hybrid-work behaviours. The integration with Microsoft Teams enables incoming calls to business switchboards to ...

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2022 customer communication trends facilities managers should know

Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

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