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Communications

Moneypenny partners with WORKTECH Academy to create insights on the future of work

Moneypenny, a provider of outsourced corporate communications, has announced a global partnership with WORKTECH Academy, a knowledge platform and membership club for how we’ll work tomorrow. The partnership will bring Moneypenny right to the heart of the WORKTECH network, enabling ...

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Customer communication: The key to appointment success

At the best of times, waiting for a repair visit is unpleasant for customers. But now, the normal discomfort around service appointments is compounded by health and safety fears. This can lead to no-access visits, increased call centre contacts, and ...

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Across the divide

Ross McCaw, Founder and CEO of OurPeople, shares his best communications practices to keep work processes moving at a time of disconnect and unpredictability The success of the UK vaccine programme means that workers are expected to return to offices ...

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Vilicom delivers UKs first off-shore Open RAN (oRAN) private network for Vestas in Moray East wind farm

An all-new cloud-native private network is a first for a UK offshore wind farm – It will function as a voice and broadband communications network for up to 500 people, plus hundreds of devices and critical technologies needed during the ...

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National survey finds business switchboards have fallen short during pandemic

Two thirds of UK businesses expect call volumes to increase once more staff return to offices and the economy reopens, yet research by outsourced communications provider, Moneypenny, reveals that they’ve struggled to manage their switchboards throughout the pandemic – failing ...

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Webinar: How communication tech is the backbone to a successful flexible workplace

During the pandemic the switch to home working has seen a revolution in working habits. Even as people begin to return to the workplace, it’s most likely to be in a hybrid home/office form. So as working patterns change, so ...

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Not enough being done to reduce call waiting times ‘due to Covid’ finds survey

UK businesses that attribute long call waiting times to ‘unprecedented demand due to Covid’ are leaving customers unimpressed, according to new research. The survey of 1000 people by outsourced comms company Moneypenny reveals that 85 per cent of people believe ...

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Magenta launches guide to communicating workplace change

Communications agency for the built environment, Magenta Associates, has launched a guide to help businesses to communicate better during workplace change, as many businesses formalise their planning for the return to the office. The guide, which is freely available to ...

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New study reveals lockdown is improving communication and productivity

Businesses and workers have had to find a new normal during the lockdown, with many businesses having to furlough staff or transition to a completely remote team. A new study, by outsourced communications provider, Moneypenny looked at how businesses are ...

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Communicating with furloughed employees in the FM sector

Communications experts in the built environment, Magenta Associates, has published a guide to communicating with furloughed employees. Prior to Chancellor Rishi Sunak’s launch in March of the Government’s Coronavirus Job Retention Scheme, many had never used the word furlough before. ...

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