Home / Communications

Communications

Moneypenny launches Microsoft Teams call integration to transform business communications

Leading outsourced communications provider, Moneypenny, has launched a world-first integration with Microsoft Teams to minimise interruptions for time-poor businesses, improve clients’ call experience and support new hybrid-work behaviours. The integration with Microsoft Teams enables incoming calls to business switchboards to ...

Read More »

2022 customer communication trends facilities managers should know

Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

Read More »

Call volumes have dropped but your switchboard remains busy? Here’s why …

Organisations have had to manage volatility in demand over the last 21 months and facilities managers have been faced with totally new set of challenges. What’s more, the changing communications habits of both employees and consumers have added to the ...

Read More »

2022 customer communication trends facilities managers should know

Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

Read More »

Moneypenny partners with WORKTECH Academy to create insights on the future of work

Moneypenny, a provider of outsourced corporate communications, has announced a global partnership with WORKTECH Academy, a knowledge platform and membership club for how we’ll work tomorrow. The partnership will bring Moneypenny right to the heart of the WORKTECH network, enabling ...

Read More »

Customer communication: The key to appointment success

At the best of times, waiting for a repair visit is unpleasant for customers. But now, the normal discomfort around service appointments is compounded by health and safety fears. This can lead to no-access visits, increased call centre contacts, and ...

Read More »

Across the divide

Ross McCaw, Founder and CEO of OurPeople, shares his best communications practices to keep work processes moving at a time of disconnect and unpredictability The success of the UK vaccine programme means that workers are expected to return to offices ...

Read More »

Vilicom delivers UKs first off-shore Open RAN (oRAN) private network for Vestas in Moray East wind farm

An all-new cloud-native private network is a first for a UK offshore wind farm – It will function as a voice and broadband communications network for up to 500 people, plus hundreds of devices and critical technologies needed during the ...

Read More »

National survey finds business switchboards have fallen short during pandemic

Two thirds of UK businesses expect call volumes to increase once more staff return to offices and the economy reopens, yet research by outsourced communications provider, Moneypenny, reveals that they’ve struggled to manage their switchboards throughout the pandemic – failing ...

Read More »

Webinar: How communication tech is the backbone to a successful flexible workplace

During the pandemic the switch to home working has seen a revolution in working habits. Even as people begin to return to the workplace, it’s most likely to be in a hybrid home/office form. So as working patterns change, so ...

Read More »