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The blueprint of future FM business models

Blog from Rob Legge, Group CEO, Servest With every passing decade, the FM landscape shifts noticeably in numerous directions. Back in the 1980s, facilities management was, in most cases an in-house function. Thirty years on and client requirements have exceeded the ...

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The War for talent in facilities management

Blog from Rory Murphy, Commercial Director, VINCI Facilities The FM future looks bright. But there is, as they say, trouble ahead. Online, in print and at events, there’s been forecasts and articles arguing that the market is positive for FM. ...

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Apprenticeships creating inroads for people to explore the possibilities of FM

Blog from Rob Legge, Group CEO, Servest In a matter of weeks, the way the government funds apprenticeships in England will change. The apprenticeship levy is going to be a game-changer because the funding pot will give employers a further ...

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Navigating the technical revolution

Blog from Rory Murphy, Commercial Director Vinci Facilities Researching how technology will enhance the delivery and direction of FM in the future has led me to fill my Twitter feed with like-minded FM professionals, clear thinking futurologists and enthusiastic property ...

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Customer Service vs. Customer Experience

The monthly blog from Martyn Freeman, Mitie’s Facilities Management MD At the end of last year, we brought together a group of senior executives from the transport sector to discuss the unique issues of delivering excellent customer service within such ...

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I bet you never saw that coming!

The monthly blog from Martyn Freeman, Mitie’s Facilities Management MD In the early part of 2016 a very catchy song by Jamie Lawson seemed to have taken over the airwaves with the catch-line “I wasn’t expecting that.” Ironically, Lawson actually ...

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A rose by any other name?

The monthly blog from Martyn Freeman, Mitie’s Facilities Management MD One of the downsides of monitoring your own emails is the volume of rubbish you receive from people you don’t know, offering the promise of bringing you closer to some ...

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The truth about happy workers

The monthly blog from Martyn Freeman, Mitie’s Facilities Management MD As I travel around the country visiting different workplaces, I often meet very productive companies, but I can’t honestly say I’ve ever sat in a reception area watching smiling, happy ...

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Luddites and the future of FM

The monthly blog from Martyn Freeman, managing director, facilities management at Mitie This may surprise you, but I don’t have a PC – nor a laptop, nor a desktop. This doesn’t mean I’m a Luddite! In fact, I do have ...

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From staycation to location, location, location

The Monthly blog from Martyn Freeman, Mitie’s Facilities Management MD It turns out that one of the fastest growth areas in the leisure sector is the ‘staycation,’ where rather than go abroad you decide to stay at home and play ...

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