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Communications

Baldwin Boxall celebrates 40 years at Firex and announces seven year warranty gift!

Since its formation in 1982, the Baldwin Boxall brand has become a steadfast symbol of reliability and quality. Celebrating 40 years the company has announced the introduction of a seven-year warranty on all its own manufactured products purchased on or after 17th May 2022. The ...

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CSE Chatterbox (formerly Chatterbox Ltd) turns 30!

Leading British two-way radio systems provider celebrated 30 years in business on Wednesday 18th May 2022. Gary Leatherby, Founder and Managing Director of Chatterbox Ltd, and his wife Deana started the two-way radio business 30 years ago from the garage ...

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New guide reveals secret to improving empathy in customer care

A guide has been launched to help businesses put empathy at the heart of customer care practices and ensure that clients and customers benefit from the power of human connection. Leading outsourced communications provider Moneypenny has compiled the free guide ...

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Repairs and Service Appointments Survey 2022

As the economy opens up, facilities management providers are doing their best to deal with the backlog of service and repair appointments whilst continuing to carry out day-to-day operations. Missed appointments not only lead to frustration on the part of ...

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Moneypenny launches Microsoft Teams call integration to transform business communications

Leading outsourced communications provider, Moneypenny, has launched a world-first integration with Microsoft Teams to minimise interruptions for time-poor businesses, improve clients’ call experience and support new hybrid-work behaviours. The integration with Microsoft Teams enables incoming calls to business switchboards to ...

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2022 customer communication trends facilities managers should know

Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

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Call volumes have dropped but your switchboard remains busy? Here’s why …

Organisations have had to manage volatility in demand over the last 21 months and facilities managers have been faced with totally new set of challenges. What’s more, the changing communications habits of both employees and consumers have added to the ...

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2022 customer communication trends facilities managers should know

Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

Read More »

Moneypenny partners with WORKTECH Academy to create insights on the future of work

Moneypenny, a provider of outsourced corporate communications, has announced a global partnership with WORKTECH Academy, a knowledge platform and membership club for how we’ll work tomorrow. The partnership will bring Moneypenny right to the heart of the WORKTECH network, enabling ...

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Customer communication: The key to appointment success

At the best of times, waiting for a repair visit is unpleasant for customers. But now, the normal discomfort around service appointments is compounded by health and safety fears. This can lead to no-access visits, increased call centre contacts, and ...

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