Communications

Missed appointments not only lead to frustration on the part of customers and mobile operatives but also add extra costs for FMs as a recent poll Localz carried out with FMJ reveals An average missed appointment costs between £50 – ...

Technology evolves so quickly and there may be a consensus that radio is has had its day but there is still a place for two-way radio systems and teaming radio and mobile technology to give you the most comprehensive communications ...

Moneypenny, a provider of answering services, outsourced switchboards, Live Chat and outbound calls for small and large businesses in the UK and US, has been officially accredited as a Great Place to Work-Certified™ organisation. Certification™ is a very significant achievement ...

Developed in collaboration with Avocor, Google Meet Series One Desk 27 and Board 65 are recognised for design excellence in the prestigious Red Dot Design Awards Avocor, one of the fastest-growing global interactive display companies and a leading provider of ...

Despite great strides being made by companies using a range of digital technology to handle customer communications, a new survey by outsourced communications provider Moneypenny, shows that people in certain regions of the UK are more reluctant to engage with ...

2N white paper highlights three main trends that will shape the industry: the recovery of the construction sector from the pandemic, the fixed lines, 2G and 3G phase-out and changes to accessibility standards Report includes a guide to helps lift ...

Since the start of 2020, the nation’s phone behaviours have changed dramatically. This presents a new set of considerations for FMs resourcing call handling and devising strategies to manage inbound calls, says Jess Pritchard, Head of Corporate Sector at Moneypenny ...

A survey of 2,000 employees has revealed that over half (53 per cent) do not describe their employer as a good communicator, and 70 per cent cannot agree that their employer is clear about the company’s work policy now that ...

UK businesses could reduce their carbon footprint by over 776,000 tons per year, by making one simple change to their comms policy, finds new research carried out by YourBusinessNumber. It’s estimated that 38 per cent of UK workers are provided ...

2N® Indoor View answering unit enhanced with video surveillance The ability to send HTTP commands has brought the answering unit into the heart of the smart home The enhancements are a response to calls from residents in luxury properties for greater security ...