Chubb, the UK’s leading fire safety and security solutions provider, has launched a new video showcasing the exceptional service customers can expect to receive from its Blackburn Customer Experience Centre. The video marks a momentous occasion as Chubb has just ...

Newly launched; Gravity Workplace optimises Workplace Processes to create a consistently positive Customer Experience, key to creating long term customer loyalty and financial growth. Gravity Workplace is a CXMS (Customer Experience Management System) uniquely founded upon a combination of CRM ...

Research from Moneypenny and Censuswide reveals that three quarters of consumers say that a good call experience is a powerful customer service differentiator. Despite this, companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being ...