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Mitie secures new HMRC deal

Mitie has secured a new contract with His Majesty’s Revenue and Customs (HMRC) to provide security services across 40 sites nationwide, including 12 government hubs located across the UK from Glasgow to Belfast and Leeds to London.

Coming into service in June 2024, the contract, valued at approximately £15 million a year, will run for five years with the option to extend up to a total of 10 years. This builds on Mitie’s experience as the sole provider of security for HMRC since the services were combined under a single provider five years ago.

The new contract will see Mitie continue to support HMRC’s 10-year transformation programme, which aims to modernise the organisation’s offices and buildings and make better use of technology. Mitie will enhance its security intelligence offering by developing a dedicated Security Operations Centre (SOC) for HMRC.

Mitie will also roll out its digital risk management tool to digitise and streamline the security risk and threat profile assessment process. Through the data-driven software, Mitie’s specialist security analysts will be able to manage and continually update the risk profile across HMRC’s estate in real-time and in response to intelligence on changes in local and national threat levels, enabling faster identification of potential threats.

Mitie has committed to taking on 75 apprentices on the contract, aligning with the government’s target to increase apprenticeship achievement in the UK and Mitie’s own commitment to having five per cent of its workforce in earn and learn positions, as a member of the 5% Club.

Jason Towse, Managing Director of Business Services, Mitie, said: “To have our contract continued for up to ten more years is recognition of the successful work Mitie has undertaken with HMRC. Having gained extensive knowledge on HMRC’s estate over the last five years, we now look forward to continuing to support HMRC’s transformation by developing our services and focusing on an intelligence-led approach to security alongside the latest forward-thinking technology.”

HMRC awarded this contract following Mitie’s reappointment to the Crown Commercial Service framework for Security (RM6257) in October 2022, signifying its commitment to providing security services to the government and wider public sector.

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