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Following a competitive tender process, Serco has successfully retained its facilities management contract at Norfolk and Norwich University Hospital (NNUH) for a further 10 years.
Taking effect immediately, the renewed agreement has a total value of more than £270 million.
Serco has delivered critical services at NNUH for 25 years ensuring efficient and comprehensive support for the hospital’s daily operations, including contract management, catering, laundry, waste management, security, car parking, and grounds maintenance.
Under the contract, Serco is using risk management and workflow software tools to drive efficiency in task allocation in portering and cleaning, to improve productivity and responsiveness.
Hard FM services are already provided by Serco at the site, and these two engagements will be aligned, extending Serco’s integrated service delivery at NNUH through to January 2037.
As part of Serco’s commitment to developing people through Earn and Learn pathways, 42 colleagues at NNUH are taking part in an apprenticeship course and young people with learning disabilities, or autism spectrum condition are being supported through the ‘Work Matters’ initiative. Run by the NHS and in partnership with Serco, it encourages people to participate in work placements and find sustainable employment with Serco. Since 2011,144 young people have taken part in the programme.
Commenting on the award, Anthony Kirby, Serco Group Chief Executive, said: “I am extremely proud of the role Serco has played delivering critical services at NNUH for the last 25 years, which I have seen first-hand. My sincere thanks go to our exceptional colleagues involved in delivering for patients across the hospital estate, whose dedication, care and compassion have a positive and lasting impact.”
Linda Martin, Director of Estates & Facilities at NNUH, said: “Following a competitive process, we were delighted to offer the contract to Serco and are looking forward to building on our existing relationship to deliver a full suite of services for our staff, patients and visitors that enhance their experience of our hospital.”
