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Tag Archives: customer service

Axis Group achieves ServiceMark accreditation

Axis Group has achieved the ServiceMark Accreditation from The Institute of Customer Service following a major initiative to put customer service at the forefront of its businesses within the cleaning, security and reception services sectors. ServiceMark is a national standard ...

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Customer-centric cleaning

Chan Mehta, Managing Director of The Cleaning Company, reflects on the importance of prioritising the needs of the client’s client Businesses are constantly encouraged to put their customer first. According to research by Gartner, 89 per cent of businesses compete ...

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How to provide the best customer experience

Latest figures state that 92% of consumers now read online reviews and it is widely believed that positive reviews can provide around an 18% uplift in sales/bookings. It is now more important than ever for businesses to provide good customer ...

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Industry award for Advanced customer service

Global fire systems leader Advanced has been awarded Highly Commended for Service Excellence at the annual Safety and Health Excellence (SHE) Awards 2018, held at the NEC, Birmingham. The company received the commendation, in the BSIF (British Service Industry Federation) ...

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Customer Service vs. Customer Experience

The monthly blog from Martyn Freeman, Mitie’s Facilities Management MD At the end of last year, we brought together a group of senior executives from the transport sector to discuss the unique issues of delivering excellent customer service within such ...

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Martindale Electric moves in the right direction

As part of its continuous development and growth, Martindale Electric is pleased to announce it has relocated to new larger premises, which will enable the company to further enhance its service to customers. Bringing together sales, marketing, manufacturing, product development ...

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Customer experience is key

Futures Supplies, award winning suppliers of washroom and cleaning products, has always appreciated the importance of providing an exceptional customer experience. Supplying quality products, backed up with the delivery of customer service excellence, has always been part of the company’s ...

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OCS takes centre stage at RICS FM case study launch

OCS took centre stage at Birmingham’s National Exhibition Centre for the launch of the third series of the RICS strategic facilities management case studies. OCS was one of six organisations featured in the document. Its relationship with the NEC, one ...

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Imtech Inviron invests in new National Operations Centre

Imtech Inviron (part of Imtech UK) has launched a new National Operations Centre in Birmingham, which has created over 30 new jobs. The centre will operate as a 24 hour call centre and will programme the work of mobile engineers operating ...

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Seton shares best practice to achieve award-winning customer service

In June 2015 Seton won the highly acclaimed European Catalogue & Mail Order Direct Commerce (ECMOD) Outstanding Customer Service Award. The company wanted to share their ideas around best practice in customer service to shed some light on why they ...

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