Tag Archives: customer service

Against the backdrop of soaring rates of abuse and attacks on customer facing staff, People 1st International has launched the ‘WorldHost Dealing with Conflict’ training programme, designed to equip customer-facing staff, including shop workers, waiters, security guards and receptionists, with ...

Chubb, the UK’s leading fire safety and security solutions provider, has launched a new video showcasing the exceptional service customers can expect to receive from its Blackburn Customer Experience Centre. The video marks a momentous occasion as Chubb has just ...

Amid ongoing technological change and the global upheaval brought about by Covid, one tool has proven itself to be a stalwart in the world of communications – the phone. According to new research from Moneypenny and Censuswide, when it comes ...

Despite great strides being made by companies using a range of digital technology to handle customer communications, a new survey by outsourced communications provider Moneypenny, shows that people in certain regions of the UK are more reluctant to engage with ...

Kim Leahy, HR Director, Corporate Services, Sodexo UK & Ireland explains the importance for services businesses such as FM providers to give people the right skills and attributes to deliver against their clients’ needs now and into the future Customer ...

Chan Mehta, Managing Director of The Cleaning Company, reflects on the importance of prioritising the needs of the client’s client Businesses are constantly encouraged to put their customer first. According to research by Gartner, 89 per cent of businesses compete ...