Tag Archives: outsourced communications

Pete Hanlon is the Chief Technology Officer for Moneypenny – a business on the frontline of client care, handling calls, live chats and outsourced switchboard services for more than 21,000 businesses across the world. Renowned for harnessing ground-breaking technology and extraordinary ...

Research from Moneypenny and Censuswide reveals that three quarters of consumers say that a good call experience is a powerful customer service differentiator. Despite this, companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being ...

Outsourced communications provider, Moneypenny, has appointed Sophie Hughes-Saunier to the newly created role of ESG Coordinator. Hughes-Saunier has been at Moneypenny since February 2014, working in the SME clients team. She has a particularly strong passion for environmental matters and ...

A new global report by outsourced communications provider, Moneypenny, has revealed the impact of changing consumer behaviour on business communications. Moneypenny, which handles 20 million interactions for 21,000 organisations each year, surveyed 2,000 consumers across the UK and US to ...

Outsourced communications provider, Moneypenny, has partnered with the Institute of Workplace and Facilities Management’s (IWFM) Special Interest Group (SIG) Women in FM for the next 12 months. IWFM’s Women in FM SIG strives to encourage inclusivity for all and focus ...

There are over one million positions lying vacant in the UK job market – the most since records began. With recruitment potentially taking months, this places even more pressure on existing staff to ‘pick up the slack’ and on FMs ...

Leading outsourced communications provider, Moneypenny, has launched a world-first integration with Microsoft Teams to minimise interruptions for time-poor businesses, improve clients’ call experience and support new hybrid-work behaviours. The integration with Microsoft Teams enables incoming calls to business switchboards to ...

Organisations have had to manage volatility in demand over the last 21 months and facilities managers have been faced with totally new set of challenges. What’s more, the changing communications habits of both employees and consumers have added to the ...

Moneypenny, a provider of outsourced corporate communications, has announced a global partnership with WORKTECH Academy, a knowledge platform and membership club for how we’ll work tomorrow. The partnership will bring Moneypenny right to the heart of the WORKTECH network, enabling ...