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Tag Archives: service delivery

On your bike

Andrew Brown argues that a key way for FMs to embrace sustainability is to encourage people to ride their bike to work One of the common themes in FM right now is responsibility. There is widespread acknowledgement – of a ...

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A question of waste

The second joint survey by FMJ and Grundon Waste Management on how FMs approach waste management and recycling reveals a shift in priorities from compliance to positive sustainability outcomes When FMJ and Grundon Waste Management first agreed to carry out ...

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Source of strife

Outsourcing has had somewhat of a bad press this year. Here Valerie Bonnin, Director at Incendium Consulting explains why she thinks it still works and how to avoid its pitfalls The demise of big firms such as Carillion has left ...

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Adding value through transforming culture in FM

Preston Gan, head of quality and performance at NHS Grampian, shares his experiences of transforming and adding value to existing GP practices and culture in FM How do you “value add” when “doing more with less” is business-as-usual in today’s ...

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ISS manufactures IFS deal with Phillip Morris in Czech Republic

Phillip Morris has awarded ISS in the Czech Republic with a contract to provide a wide range of integrated facilities services (IFS) at its manufacturing facility in the city of Kutna Hora. Producer and marketer of tobacco products in the the ...

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FM is top of the class

Twenty years ago, facilities management wasn’t a term that would have been used by any school management team. There were of course caretakers, cleaners and dinner ladies all with very distinct roles. The landscape, however, is changing as secondary and ...

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Is self-delivery emerging as the future FM model of choice?

After years of outsourcing are large real estate firms now looking to self deliver FM services and bring them in-house? Guy Palmer, lead director for real estate strategic sourcing at Deloitte, investigates When CBRE bought Norland in December some thought ...

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Future perfect

Mitie recently released a report
 demonstrating that the FM sector will change dramatically over the next ten years as clients increasingly look to FM for advice on business operations. Martyn Freeman, MD of Mitie FM, discusses the sea of change ...

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Building the customer’s trust

The key to exceptional service delivery is to develop a clear understanding of your customers. Andrew Shaw, managing director of consulting firm Business Services Growth (BSG), describes what service providers need to do to better understand their clients’ needs, improve ...

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Continued outsourcing and service integration trend sustains IFM market growth

As the concept of integrated facility management (IFM) becomes increasingly understood and demanded by end users across the globe, numerous opportunities are opening up for suppliers from a variety of backgrounds, a new report has found. New analysis from Frost ...

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