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Moneypenny launches concierge support via video for Vpod

Leading outsourced communication provider Moneypenny has joined forces with visitor management system Vpod to offer dedicated video front-of-house and concierge support for the first time.

Moneypenny’s video-based support will be added to Vpod’s Vgreet product; a virtual reception that offers a contactless check in, reduces congestion in front of house and reduces visitor management costs. Vgreet delivers functions such as pre-registration, visitor identification, wayfinding and thermal imaging, all of which support the ‘new normal’ workplace.

With the support of Moneypenny receptionists, Vgreet customers can now provide kiosk users with easy access to extra help and support via video at check-in, as part of a seamless hybrid solution.

Jess Pritchard, Head of the Corporate Sector at Moneypenny said: “By making our receptionists accessible via video for the first time, we’re helping Vgreet to offer a cost-effective and efficient human response when it’s needed most and make the process from check-in to host arrival as frictionless as possible. 

“The solution is designed to complement a front of house team or receptionist but could work stand-alone where budget is limited. Times are changing and this collaboration delivers efficiencies and safety –  both of which are high priorities for most businesses right now. This is a very exciting innovation and we’re delighted to work with a best in class partner that shares our passion for improving customer care via technology and exceptional people.”

Vgreet is a modern digital solution for a traditional reception service and satisfies the huge appetite from FMs, building owners, landlords and business owners to improve visitor management and keep people safe.

Sam Farrant, Managing Director of Vpod said: “Moneypenny is a dynamic company renowned for delivering innovative and excellent customer service so they’re a great fit with Vpod and everything we stand for. Together we can now give Vgreet customers access to another important, easy to set up and cost-effective feature – which supports our ultimate goal of creating unique customer and visitor experiences. We’re excited to see where this partnership takes us.”

Moneypenny’s video support is now available to all Vgreet customers.  To find out more visit: www.moneypenny.com/uk/visitor-management/

Established in 2000, Moneypenny is the world’s market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. In total, more than 13,000 businesses across the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.

Established in 2008, Vpod combine people and technology to create unique tech solutions in digital visitor management.

For more information about Moneypenny’s work, visit www.moneypenny.com

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On 7 October Sara Bean, Editor of FMJ and Jess Prichard Commercial Manager – Corporate, Moneypenny hosted a webinar: Front of house; first impressions count .

Maintaining effective front of house activities is a challenge for organisations given the fact that so many of their staff and clients continue be dispersed between office and home. So the discussion looked at how organisations can maintain a seamless front of house service by employing the latest communications tools.

To read more and to view the webinar please click here.

To have your industry news published in the pages of FMJ’s news section, Month in FM, and here online on fmj.co.uk, please send your news and image to Danny Grange danny.grange@kpmmedia.co.uk

The view or information contained within these unedited press releases, are that of the company producing it and not necessary the views of kpm.

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