Front of House providers explain to FMJ how reception and guest services have evolved to support fluctuating occupancy levels while helping to create a sense of community in the workplace According to research by Moneypenny, 82 per cent of FMs ...

Research from Moneypenny and Censuswide reveals that three quarters of consumers say that a good call experience is a powerful customer service differentiator. Despite this, companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being ...

Outsourced communications provider, Moneypenny, has appointed Sophie Hughes-Saunier to the newly created role of ESG Coordinator. Hughes-Saunier has been at Moneypenny since February 2014, working in the SME clients team. She has a particularly strong passion for environmental matters and ...

The key to attracting and retaining talent? Being a ‘Great Place to Work’ says Jess Pritchard, Head of the Corporate Sector at Moneypenny on winning GPTW certification A positive workplace culture can be a major differentiator when it comes to ...

Amid ongoing technological change and the global upheaval brought about by Covid, one tool has proven itself to be a stalwart in the world of communications – the phone. According to new research from Moneypenny and Censuswide, when it comes ...

A new global report by outsourced communications provider, Moneypenny, has revealed the impact of changing consumer behaviour on business communications. Moneypenny, which handles 20 million interactions for 21,000 organisations each year, surveyed 2,000 consumers across the UK and US to ...

Outsourced communications provider, Moneypenny, has partnered with the Institute of Workplace and Facilities Management’s (IWFM) Special Interest Group (SIG) Women in FM for the next 12 months. IWFM’s Women in FM SIG strives to encourage inclusivity for all and focus ...

Moneypenny, a provider of answering services, outsourced switchboards, Live Chat and outbound calls for small and large businesses in the UK and US, has been officially accredited as a Great Place to Work-Certified™ organisation. Certification™ is a very significant achievement ...

Despite great strides being made by companies using a range of digital technology to handle customer communications, a new survey by outsourced communications provider Moneypenny, shows that people in certain regions of the UK are more reluctant to engage with ...

The north of England’s most influential FMs and property professionals came together last month to discuss how the profession is supporting the region as the place to do business. Several high-profile speakers took to the podium at the event which was organised ...