Against the backdrop of soaring rates of abuse and attacks on customer facing staff, People 1st International has launched the ‘WorldHost Dealing with Conflict’ training programme, designed to equip customer-facing staff, including shop workers, waiters, security guards and receptionists, with ...

 A survey of 2,000 full-time employees, conducted by communications consultancy Magenta Associates, has revealed that almost two-thirds (64 per cent) of workers have been in a workplace where there has been conflict(s) between colleagues, with 15 per cent subsequently looking ...