Since the start of 2020, the nation’s phone behaviours have changed dramatically. This presents a new set of considerations for FMs resourcing call handling and devising strategies to manage inbound calls, says Jess Pritchard, Head of Corporate Sector at Moneypenny ...

2N® Indoor View answering unit enhanced with video surveillance The ability to send HTTP commands has brought the answering unit into the heart of the smart home The enhancements are a response to calls from residents in luxury properties for greater security ...

Since its formation in 1982, the Baldwin Boxall brand has become a steadfast symbol of reliability and quality. Celebrating 40 years the company has announced the introduction of a seven-year warranty on all its own manufactured products purchased on or after 17th May 2022. The ...

Leading British two-way radio systems provider celebrated 30 years in business on Wednesday 18th May 2022. Gary Leatherby, Founder and Managing Director of Chatterbox Ltd, and his wife Deana started the two-way radio business 30 years ago from the garage ...

Leading outsourced communications provider, Moneypenny, has launched a world-first integration with Microsoft Teams to minimise interruptions for time-poor businesses, improve clients’ call experience and support new hybrid-work behaviours. The integration with Microsoft Teams enables incoming calls to business switchboards to ...

Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

Organisations have had to manage volatility in demand over the last 21 months and facilities managers have been faced with totally new set of challenges. What’s more, the changing communications habits of both employees and consumers have added to the ...

Look into the future to rise to the challenge of meeting ever-changing customer communication trends. (Plus, a step-by-step checklist to get you started.) Communication is key Communication has always been critical for facility managers and their customers, and that’s sure ...

At the best of times, waiting for a repair visit is unpleasant for customers. But now, the normal discomfort around service appointments is compounded by health and safety fears. This can lead to no-access visits, increased call centre contacts, and ...

Ross McCaw, Founder and CEO of OurPeople, shares his best communications practices to keep work processes moving at a time of disconnect and unpredictability The success of the UK vaccine programme means that workers are expected to return to offices ...