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Tag Archives: communication

Rules of engagement

Hybrid working is now the norm in many workplaces and is highly valued by a wide range of employees. Gary Cattermole, Director of The Survey Initiative, looks at how to measure whether you’re delivering a workplace that employees feel engaged ...

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Call changes

Since the start of 2020, the nation’s phone behaviours have changed dramatically. This presents a new set of considerations for FMs resourcing call handling and devising strategies to manage inbound calls, says Jess Pritchard, Head of Corporate Sector at Moneypenny ...

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Customer communication: The key to appointment success

At the best of times, waiting for a repair visit is unpleasant for customers. But now, the normal discomfort around service appointments is compounded by health and safety fears. This can lead to no-access visits, increased call centre contacts, and ...

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Magenta launches guide to communicating workplace change

Communications agency for the built environment, Magenta Associates, has launched a guide to help businesses to communicate better during workplace change, as many businesses formalise their planning for the return to the office. The guide, which is freely available to ...

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Corps Security pilots speech to text and translation technology

To overcome communication issues caused by wearing face masks, and address language barriers, Corps Security has commenced a pilot scheme which equips officers with speech to text and translation tools. Forty Corps Security officers across retail sites in Birmingham, Cheltenham ...

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New study reveals lockdown is improving communication and productivity

Businesses and workers have had to find a new normal during the lockdown, with many businesses having to furlough staff or transition to a completely remote team. A new study, by outsourced communications provider, Moneypenny looked at how businesses are ...

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Means of supply

FMs will be faced with a range of procurement issues during the lockdown. David Richards, Chief Customer Officer, Bellrock, offers some advice on reviewing your supply chain, whether you need to identify a secondary supplier and how to source continuity ...

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Magenta publishes guide on communicating with remote teams

To support organisations communicating with remote workers during the COVID-19 outbreak, communications agency for the built environment, Magenta, has launched an informative guide. The guide follows the Government recommendation that people work from home wherever possible and includes top tips ...

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