Tag Archives: moneypenny

Since the start of 2020, the nation’s phone behaviours have changed dramatically. This presents a new set of considerations for FMs resourcing call handling and devising strategies to manage inbound calls, says Jess Pritchard, Head of Corporate Sector at Moneypenny ...

There are over one million positions lying vacant in the UK job market – the most since records began. With recruitment potentially taking months, this places even more pressure on existing staff to ‘pick up the slack’ and on FMs ...

A guide has been launched to help businesses put empathy at the heart of customer care practices and ensure that clients and customers benefit from the power of human connection. Leading outsourced communications provider Moneypenny has compiled the free guide ...

A new Moneypenny and WORKTECH Academy report highlights the key challenges of sustainability, shows how new ways of working are driving change and provides tips on how to build Environment, Social and Governance (ESG) credentials. Joanna Swash, Group CEO of ...

Leading outsourced communications provider, Moneypenny, has launched a world-first integration with Microsoft Teams to minimise interruptions for time-poor businesses, improve clients’ call experience and support new hybrid-work behaviours. The integration with Microsoft Teams enables incoming calls to business switchboards to ...

Organisations have had to manage volatility in demand over the last 21 months and facilities managers have been faced with totally new set of challenges. What’s more, the changing communications habits of both employees and consumers have added to the ...

It’s notoriously difficult to recruit for certain soft FM services. Challenges include hiring the right skill level, keeping people motivated, and making the job appealing, all whilst delivering what the business needs. This problem seems to be more profound in ...

Moneypenny, a provider of outsourced corporate communications, has announced a global partnership with WORKTECH Academy, a knowledge platform and membership club for how we’ll work tomorrow. The partnership will bring Moneypenny right to the heart of the WORKTECH network, enabling ...

Faced with so much disruption to traditional working patterns, what provisions can front of house specialists make to support new ways of welcoming people into the workplace? FMJ reports Front of house has long been seen as reflecting the brand ...

Technology has been our saviour this year, allowing us to continue to work and communicate, never mind contributing to the swift creation of a pandemic vaccine. But what does 2021 have in store? Pete Hanlon, Chief Technology Officer for Moneypenny ...