FMJ Facilities Management magazine providing industry-specific intelligence to FM and property professionals
Clientshare has recently launched Clientshare Connect, a new product that helps Facilities Management enterprises stay engaged with a wider range of customer accounts, particularly those with lower-touch relationships. Connect enables teams to send updates to hundreds or thousands of stakeholders at once, while gathering CSAT, NPS and written feedback to surface opportunities and risks across customer relationships.
Designed to be quick and easy to use, Connect supports regular check-ins, service improvement and innovation updates, post-implementation comms, pre-renewal temperature checks, early issue detection and more. It complements Clientshare Pulse, which powers structured, high-touch business reviews, by extending consistent communication and feedback across the broader customer base.
“Many teams have great processes for their biggest accounts, but limited time to maintain the same rhythm across every relationship,” said James Ward, CEO of Clientshare. “Connect makes it easier to keep more stakeholders informed and capture customer sentiment at scale.”
For more information visit www.myclientshare.com/connect, email support@myclientshare.com or call 020 4572 3890.
-ends-
The view or information contained within these unedited press releases, are that of the company producing it and not necessary the views of kpm.
