Tag Archives: customer engagement

In the first edition of a three-part series on research into water management, Chris Havers, Programme Director Acclaro Advisory & SFMI focuses on materiality and customer engagement Being a responsible business means accounting for vital resources, but water has often ...

A guide has been launched to help businesses put empathy at the heart of customer care practices and ensure that clients and customers benefit from the power of human connection. Leading outsourced communications provider Moneypenny has compiled the free guide ...

As new trials of the four-day work week are launched in the UK, Hannah Jackson of Henley Training asks, is this style of working beneficial for the FM sector? Over the last few years, enthusiasm for switching to a four-day ...

“Customer engagement” has become a buzzword in the facilities management sector. Typically, it’s talked about as something radical and transformative – which can make it sound expensive, intimidating and overwhelming. While customer engagement can be transformative for service providers, it ...

At the best of times, waiting for a repair visit is unpleasant for customers. But now, the normal discomfort around service appointments is compounded by health and safety fears. This can lead to no-access visits, increased call centre contacts, and ...