In an increasingly competitive space, customer engagement has never been so important – but FM teams that are laser-focussed on efficiency can sometimes lose sight of their customer’s communication preferences. This can lead to situations where, despite exceeding SLA targets, ...

Chubb, the UK’s leading fire safety and security solutions provider, has launched a new video showcasing the exceptional service customers can expect to receive from its Blackburn Customer Experience Centre. The video marks a momentous occasion as Chubb has just ...

Newly launched; Gravity Workplace optimises Workplace Processes to create a consistently positive Customer Experience, key to creating long term customer loyalty and financial growth. Gravity Workplace is a CXMS (Customer Experience Management System) uniquely founded upon a combination of CRM ...

Research from Moneypenny and Censuswide reveals that three quarters of consumers say that a good call experience is a powerful customer service differentiator. Despite this, companies still aren’t answering their phones, messages aren’t being passed on, phone numbers aren’t being ...