With hybrid working patterns now firmly embedded into the workplace culture, front of house increasingly uses digital solutions to help meet fluctuating demands, but can this still provide a human touch in the guest experience? Sara Bean reports Four years ...

Specialist guest services provider, On Verve, has won Silver in the Best Customer Experience category at the UK Business Awards. The UK Business Awards is one of the UK’s key business accreditations and awards, with businesses from a range of ...

Guest services provider, On Verve, has appointed Gabbie Lapompe as its new Head of Operations. The role will see Lapompe managing the company’s London and southern account portfolio, with Director Bianca Angelico continuing to manage the northern contracts for the ...

Front of House providers explain to FMJ how reception and guest services have evolved to support fluctuating occupancy levels while helping to create a sense of community in the workplace According to research by Moneypenny, 82 per cent of FMs ...

Bianca Angelico Chief DayMaker, On Verve shares advice on how front-of-house teams can support neurodiverse employees and guests Diversity and inclusion (D&I) is high on the agenda for many UK businesses. In order for D&I objectives to be met, companies ...

Bianca Angelico, Director of new guest services provider On Verve tells Sara Bean why it’s important to create an experience designed to meet both guests and employees needs Over the past 18 months, workers have reflected on their pre-COVID work ...

Faced with so much disruption to traditional working patterns, what provisions can front of house specialists make to support new ways of welcoming people into the workplace? FMJ reports Front of house has long been seen as reflecting the brand ...